FAQ

If the amount is deducted but the recharge is not completed, the payment may be automatically reversed by your bank or payment provider. Reversal times vary by payment method and bank. If the amount is not reversed or credited after a reasonable period, please contact support with the payment reference or transaction ID.

A “Pending” status means the payment is still being confirmed by the payment provider. Please do not make another payment immediately. The status may later change to successful or failed. If it remains pending for an extended period, contact support with the transaction details.

This may happen because of an incorrect email or card number, network interruption, payment-provider downtime, or a temporary technical issue. Check the details and try again after a few minutes. If an amount was deducted, follow the failed-payment guidance above.

Please verify the email address, account, and card details before confirming payment. A recharge successfully credited to the account or card selected by the user may not be reversible. Contact support promptly; any correction will be subject to verification and the applicable terms.

The payment methods currently supported by our authorised payment gateway will be displayed securely on the checkout page. Availability may vary by bank, device, payment provider, and gateway configuration.

Select the card-payment option on the secure payment-gateway page, enter the required details directly with the gateway, complete any bank verification such as OTP, and wait for the final payment status before closing the page. POSIQO does not store your full debit- or credit-card details.

Net banking may be used when it is available on the secure checkout page. Select the option and choose from the banks currently supported by the payment gateway.

Any applicable recharge amount, taxes, gateway fees, or service charges will be displayed before you confirm the payment. Please review the final payable amount shown on the checkout page.

POSIQO does not currently charge a separate fee for creating a standard customer account. Any applicable card, institutional, replacement, recharge, or service charges will be communicated separately or displayed before confirmation.

We use reasonable technical and organisational safeguards to protect account and transaction information. You should also keep your login details, card information, PIN, and password secure and report suspected misuse promptly.

Enter your registered email address or POSIQO card number, verify the correct customer account, add the required canteen credit, and complete the online payment. The credited balance can be used only for eligible food and beverage purchases at authorised POSIQO canteen outlets. It is non-transferable and cannot be withdrawn as cash.

Select “Forgot Password” on the sign-in page and follow the available verification instructions. A reset link or verification message will be sent through the registered contact method supported by the platform.

You may request account closure by contacting support. The request will be verified before processing. Transaction and account records may be retained where required for legal, accounting, security, refund, or dispute-resolution purposes. Any remaining balance will be handled according to the applicable terms and authorised review process.