Privacy Policy – POSIQO Card and Canteen Services
POSIQO is a closed-loop institutional canteen management platform operated by HARLALKA KITCHENS PRIVATE LIMITED. Codide provides technology development and maintenance services for the platform.
This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use the POSIQO website, mobile applications, account, card, recharge facility, and related canteen services. By using the platform, you acknowledge the practices described in this Policy.
1. Information We Collect
- Account and profile information: Name, customer or student identifier, email address, mobile number, address, profile image, class or institutional details where applicable, and account preferences.
- Card and canteen information: POSIQO card number, card status, spending limits, authorised account relationships, recharge history, purchase history, and available balance.
- Payment and transaction information: Recharge amount, order ID, payment reference, payment method, transaction status, date and time, refund status, and related reconciliation information.
- Device and technical information: IP address, browser type, operating system, device information, app version, login activity, diagnostic logs, and security events.
- Support information: Messages, complaints, enquiries, feedback, and documents or screenshots voluntarily submitted to our support team.
- Information from service providers: Payment gateways, banks, verification partners, hosting providers, notification providers, and other vendors where necessary to operate, secure, or support the service.
2. How We Use Your Information
- To create and manage customer, parent, guardian, student, and authorised user accounts.
- To identify the correct POSIQO account or card and process canteen-credit recharges.
- To record and display canteen purchases, balances, recharge history, refunds, and card controls.
- To send transaction alerts, service notifications, support replies, and security-related communications.
- To provide customer support, investigate complaints, prevent fraud, and resolve transaction disputes.
- To maintain platform security, detect misuse, troubleshoot technical issues, and improve performance.
- To comply with legal, accounting, taxation, audit, and regulatory obligations.
- To send offers or promotional communications only where permitted and subject to available opt-out choices.
3. Student and Minor Information
POSIQO is designed for institutional and school canteen use and may therefore process limited information relating to students or other minors. Such accounts should be created, authorised, or supervised by a parent, legal guardian, or participating institution, as applicable.
We collect only the information reasonably required to operate the account, identify the student or cardholder, apply spending controls, process canteen transactions, and provide support. A parent, guardian, or authorised institution may contact us regarding correction or deletion requests, subject to legal and operational requirements.
4. Cookies and Similar Technologies
We may use cookies, local storage, session identifiers, and similar technologies to keep users signed in, remember preferences, protect sessions, prevent abuse, and understand platform usage. Disabling certain browser features may affect the operation of the website.
5. Payment Information
Online payments are processed through authorised payment gateways and financial-service providers. Full debit-card, credit-card, UPI PIN, or internet-banking credentials are not stored by POSIQO. Payment providers may process such information under their own security and privacy standards.
We may retain payment references, order IDs, masked payment details, transaction status, and reconciliation records required to confirm recharges, handle refunds, investigate disputes, and meet legal obligations.
6. Sharing of Information
We may share information only where reasonably necessary with:
- Payment and banking partners: To process, verify, reconcile, or refund transactions.
- Participating institutions and authorised canteen personnel: To operate student or customer accounts, cards, spending controls, and canteen purchases.
- Technology and service providers: Including hosting, communications, security, analytics, backup, and customer-support providers working on our behalf.
- Professional advisers and authorities: Where required for legal compliance, audit, taxation, fraud prevention, dispute resolution, or lawful requests.
- Business successors: In connection with a lawful merger, restructuring, acquisition, or transfer of business, subject to appropriate privacy protections.
We do not sell personal information.
7. Data Retention
We retain personal and transaction information for as long as reasonably necessary to provide the service, maintain account and canteen records, process refunds, resolve disputes, prevent fraud, and comply with legal, taxation, accounting, and regulatory requirements. Retention periods may differ depending on the type of information and the purpose for which it is held.
8. Data Security
We use reasonable administrative, technical, and organisational safeguards to protect information against unauthorised access, alteration, loss, misuse, or disclosure. These measures may include access controls, secure sessions, encryption in transit, monitoring, backups, and restricted administrative access. No electronic system can be guaranteed to be completely secure.
9. Your Choices and Rights
Subject to applicable law and verification of identity or authority, you may request to:
- Access or obtain information about personal data associated with your account.
- Correct or update inaccurate or incomplete information.
- Request deletion of information where retention is not legally or operationally required.
- Withdraw consent where processing depends on consent.
- Opt out of optional promotional communications.
- Raise a complaint regarding the handling of personal information.
10. Account Security
You are responsible for keeping your login credentials, card details, PIN, and password secure. Please notify us promptly if you suspect unauthorised access, card misuse, or an incorrect transaction.
11. Third-Party Services and Links
The platform may contain links to or integrations with third-party services, including payment gateways, maps, app stores, or support tools. Their processing of information is governed by their own privacy policies and terms.
12. Data Processing Locations
Information may be processed or stored using service providers located in India or other permitted locations. Where information is processed outside the user's location, reasonable steps will be taken to protect it in accordance with applicable law and contractual safeguards.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in the platform, business operations, legal requirements, or security practices. The revised Policy will be published on this page. Continued use of the platform after an update will be subject to the revised Policy.
14. Contact Us
For privacy questions, correction or deletion requests, transaction concerns, or complaints, please contact:
HARLALKA KITCHENS PRIVATE LIMITED
Email: cube@posiqo.org
Phone: 8768035385
Address: Flat No. CA 126, Sector-1,, Kolkata-700064, West Bengal, India.